What if I need a sleep study performed?
Contact your primary physician for a referral to a physician that specializes in sleep apnea. The sleep specialist will refer you to a sleep diagnostic clinic if they fill you may have sleep apnea. Be sure to check with your insurance company to make sure what services are covered and what sleep diagnostic clinics they cover. If you need help locating a sleep specialist near you, we can help refer you to one.

Will you bill my insurance company?
No, but we can assist you with information in order to submit your claim. We can also assist with contacting your insurance company to make sure you will be reimbursed for the items you are ordering.but we can assist you with information in order to submit your claim.

What if I have Medicare?
If this is your first time to purchase a machine, then you will need to buy from an approved home care dealer for Medicare. If you are buying replacement items, you should be able to submit a claim to Medicare. Contact Medicare with any questions.this is your first time to purchase a machine, then you will need to buy from an approved home care dealer for Medicare. If you are buying replacement items, you should be able to submit a claim to Medicare. Contact Medicare with any questions.

Do I need a prescription to buy these products?
Yes you need a prescription for all products and it must be current within the last year. The prescription needs to include the type of machine (auto, bilevel or CPAP) and the pressure setting for you. We take care of setting the pressure for you before we ship out any machine. We can not ship any machine until we have received a copy of your prescription on our fax at toll free 1-800-870-3712. Please include a copy of your order when faxing.

What if I completed my sleep study a few years ago and just need replacement parts or masks? Do I still need to have a current prescription?
We will ship out replacement parts and masks before we receive a prescription from you. We can accept your doctor’s name and telephone number if you do not have a copy of your prescription. We can then call and follow up with them to request a copy of an updated prescription.

What size mask do I need?
Go to our Mask Sizing Chart to find our mask sizing gages and instructions on what to do.

Can I return a product if I decide I don't want it?
You can only return an item that has not been opened and was ordered within the last 15 days. Every item that is returned is subject to a 20% restocking fee. Please notify us by email or telephone if you plan to return an item so that we can authorize the return.

What if my product is defective?
Every machine comes with a manufacturer’s warranty. Contact us if you have a problem so that we can set up a return through the manufacturer for you.

How long will it take to receive my equipment?
If the item is in stock and you fax your prescription to us right away, then we send all products UPS regular ground or Priority Mail through the USPS. UPS usually takes 3- 8 business days depending on where you are located and the USPS takes about 2-3 days. All products ship out of San Antonio, Texas. If you need a guaranteed delivery date, please select from one of our other options. Additional pricing is displayed in the Shipping section at checkout. Also, we can not guarantee shipping dates during the holiday season.

Why are your prices so low?
We are able to price our items lower than the typical homecare dealer because we do not have a lot of overhead and do not deal with insurance companies. We also try to buy in large quantities when the manufacturers are offering specials so that we may pass the savings on to our customers.

Are your products new or refurbished?
All of our products are new directly from the manufacturers. We only open the boxes on the machines in order to set your prescribed setting. We never open a mask container before sending to our customers.